FAQs

FAQs – The Thread Spirit

1. What is your return and refund policy?

We offer a 7-day return and refund policy for unopened and unused products from the date of delivery. To initiate a return, please ensure the product is in its original packaging and condition.

2. How long will it take to get my refund?

Once we receive and inspect the returned product, your refund will be processed within 5–7 business days through your original payment method.

3. How long does delivery take?

Orders are typically delivered within 4–7 business days, depending on your location.

4. Do you offer Cash on Delivery (COD)?

Yes, we accept both Prepaid and Cash on Delivery (COD) payment methods for your convenience.

5. How can I track my order?

After your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

6. Do you ship outside Indore?

Yes! We ship across India, with delivery timelines varying based on location.

7. What should I do if I receive a damaged or wrong product?

If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery with pictures of the product, and we will arrange for a replacement or refund.